1. General
Levicon (referred to as “LeviconCarpool”, “we”, “our”, or “us”), whose registered office is located at:
13 B1 Wing, Ashoka Gardens, Dhootpapeshwar Premises, Panvel, New Mumbai, PIN 410206, MH, India,
acts as the Data Controller and is committed to safeguarding your privacy.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal data when using our platform, accessible via:

Website: www.leviconcarpool.com
Mobile applications (collectively referred to as the Platform).
This Privacy Policy forms part of our Terms and Conditions, Cookie Policy, and other referenced documents. Please read this document carefully to understand how we collect, use, and protect your data.

2. Information Collection and Retention
2.1 Information You Provide
When using our Platform, you may voluntarily provide personal data, which includes:

Mandatory Registration Information: Name, email address, date of birth, password, phone number, and passenger details. These details are essential for account creation, publishing carpooling trips, and booking tickets.
Profile Information: Photograph, postal address, vehicle details, biography, and gender (if provided).
Communication Records: Correspondence via email, phone, or through customer support, which may include recorded calls (with consent).
Booking and Advertisement History: Records of trips booked or advertised via the Platform.
Transaction Data: Payment details, preferences, and accounting records related to trips booked or offered.
Platform Usage: Details of visits, accessed resources, and preferences (e.g., survey responses or reviews).
Verification Documents: Passport, driving license, ID card, or similar documentation submitted for account verification.
Location Data: Information to identify nearby trips or to facilitate trip publication.
2.2 Information Collected Automatically
We may automatically collect certain data during Platform usage:

Social Media Data: Information from third-party platforms when using social login (e.g., name, email, profile picture).
Device and Network Data: IP address, browser details, operating system, visit duration, clickstream data, and advertising identifiers.
Cookies and Tracking: Data collected via cookies for user preferences and analytics (refer to our Cookie Policy).
Aggregated Activity Data: Statistics like rides offered or response rates.
Insurance Partner Data: Information for eligibility or subscriptions to insurance programs.
2.3 Data Retention
Your data will be retained for varying durations depending on its type:

General Retention:
5 years after your last Platform use if the account remains active.
30 days post account closure unless flagged with negative activity (e.g., violations), in which case data is stored for 2 years.
Specific Retention:
Financial records: Retained for up to 10 years as per tax laws.
User-generated content: Anonymized but available for the duration mentioned above.
Log data: Retained for 12 months.
Recorded phone calls: Stored for 1 month, while call analysis documents are retained for 1 year.
ID verification and fraud detection: Data stored for 1 year.
Payment card information: Stored until consent withdrawal or card expiry.
3. Your Rights
Access and Correction: Request access to or correction of inaccurate personal data.
Erasure: Request data deletion unless retention is legally justified (e.g., fraud prevention or regulatory compliance).
Withdrawal of Consent: Revoke consent for electronic marketing communications via:
Profile preferences,
The “Unsubscribe” link in communications, or
Contacting us directly.
4. Electronic Marketing and Targeted Advertising
With your consent, we may use your data for:

Newsletters and event invitations,
Targeted advertising on social media or third-party websites based on preferences.
5. Data Security and Dispute Management
LeviconCarpool is committed to implementing robust security measures to protect your data. In the case of disputes, personal data may be archived for up to 5 years to manage potential claims and comply with legal obligations.

For further inquiries or concerns about this Privacy Policy, please contact LeviconCarpool’s support team via the Platform or at our registered office.